Microsoft Launches Copilot Health, AI Tool That Turns Medical Records and Fitness Data Into a 'Coherent Story'
Key Facts
- What: Microsoft unveiled Copilot Health, a dedicated secure space in the Copilot app that integrates medical records, lab results, and data from over 50 wearables to generate personalized health insights.
- Data Sources: Pulls fitness, activity and sleep data from devices including Apple Watch, Oura and Fitbit; accesses records from more than 50,000 US hospitals and providers via HealthEx, plus Function lab results.
- Availability: Currently on a waitlist, initially free in English for US users aged 18+, with paid subscription planned; pricing details not yet disclosed.
- Safety Measures: Data is siloed with encryption at rest and in transit, users can delete information anytime, and Microsoft will not use Copilot Health data to train its models.
- Context: Users already ask Copilot and Bing more than 50 million health-related questions daily.
Microsoft has launched Copilot Health, an AI-powered feature that aggregates users' scattered medical records, lab results and wearable fitness data into a single coherent narrative designed to help people better understand their health and prepare more informed questions for their doctors.
The tool arrives as major tech companies race to insert generative AI into healthcare, with Amazon expanding its own Health AI offering just days earlier and OpenAI and Anthropic also developing healthcare-focused products. Microsoft positioned the feature as a way to make sense of fragmented health information that many patients struggle to track across multiple providers.
How Copilot Health Works
According to Microsoft's announcement, Copilot Health lives in a "separate, secure space" within the main Copilot app. Users who opt in can connect their electronic health records through HealthEx, which gives access to visit summaries, medications, and test results from more than 50,000 hospitals and provider organizations across the United States.
The system also integrates activity, sleep and fitness metrics from more than 50 devices and platforms, including Apple Watch, Oura Ring and Fitbit. It can additionally pull in specialized lab testing results from Function if users grant permission.
Microsoft says the AI then "applies intelligence to turn them into a coherent story." As an example, the company suggested the tool could help users identify potential reasons behind poor sleep by connecting patterns in wearable data with information from medical visits or lab work.
Beyond analysis, Copilot Health includes a real-time provider directory for the US that lets users search for clinicians based on location, specialty, languages spoken and insurance coverage.
Strong Emphasis on Safety and Limitations
Microsoft repeatedly stressed that Copilot Health is not a medical device. The company stated clearly in its blog post that the tool "is not intended to diagnose, treat or prevent diseases or other conditions and is not a substitute for professional medical advice."
The company said the feature was developed in collaboration with its internal clinical team and more than 230 physicians from dozens of countries. It has achieved ISO/IEC 42001 certification, the first international standard for AI management systems, verified by an independent third party.
On the privacy front, Microsoft implemented multiple safeguards. All Copilot Health data and conversations are siloed from the rest of the Copilot app. The system uses encryption at rest and in transit, offers one-click options to delete data or revoke access to health records and wearables, and explicitly promises not to use any Copilot Health information for training its underlying models.
"We’ve improved the quality and reliability of answers by elevating information from credible health organizations across 50 countries, as verified by our clinical team using principles independently established by the National Academy of Medicine," the company stated. Responses include citations linking to source material and expert-written cards from Harvard Health.
The Competitive Landscape
The launch comes at a moment of intense competition in AI-powered health tools. Just days before Microsoft's announcement, Amazon expanded its Health AI capabilities beyond its One Medical service, making it available directly through the Amazon website and app. Prime members in the US can now message One Medical providers about certain conditions at no extra cost.
Earlier this year, OpenAI began testing a ChatGPT Health product, while Anthropic has also developed healthcare-specific tools. The rapid rollout reflects both the massive consumer interest in health-related AI queries — Microsoft says its products field more than 50 million such questions daily — and the very real challenges patients face navigating fragmented healthcare systems.
Impact: Promise and Peril of AI Health Chatbots
"Copilot Health brings together your health records, wearable data, and health history into one place, then applies intelligence to turn them into a coherent story." — Microsoft
This capability could prove transformative for patients who currently juggle multiple patient portals, paper records and wearable apps. For the first time, many users will have a single interface that attempts to synthesize years of medical history with daily biometric data from their wrists.
However, handing sensitive medical information to large language models carries risks. AI systems are known to hallucinate facts, and health misinformation can have serious consequences. Medical records often contain complex nuances that require clinical expertise to interpret correctly, raising questions about whether current AI technology is truly ready for this responsibility.
The New York Times noted the tension in its coverage: "A.I. Chatbots Want Your Health Records. Tread Carefully."
What's Next
Copilot Health is currently available only to those who join the waitlist. It will initially launch in English in the United States for users 18 and older. Microsoft plans to expand language support, add voice options, and roll out the service to additional territories in the coming months.
While the tool will be free during its initial phase, Microsoft intends to eventually charge for access through a subscription. The company has not yet revealed pricing details.
As the product evolves, the success of Copilot Health may hinge on whether users trust the company enough to connect their most personal health data — and whether the AI can consistently deliver reliable, actionable insights without crossing the line into medical advice.
The broader industry trend is clear: tech giants are betting that consumers frustrated with traditional healthcare access will embrace AI tools that promise to organize and interpret their health information, even as questions about accuracy, privacy and appropriate use cases remain unresolved.
Sources
- Introducing Copilot Health | Microsoft AI
- Microsoft’s Copilot Health can connect to your medical records and wearables | The Verge
- A.I. Chatbots Want Your Health Records. Tread Carefully. - The New York Times
- Microsoft enters one of AI's fastest-growing arenas — health care
- Microsoft launches Copilot Health, a dedicated space for personal health data and AI-driven insights | Fortune
- Microsoft's Copilot Health can use AI to turn your fitness data and medical records 'into a coherent story'